|
|
|
|
|
|
||
|
|
||||||
|
|||||||
| |
|
||||||
 |
 |  |  |  | |||
 |  |  |  |  |  | |
 | ||||||
 |  |  | ||||
| Back to News Main | |
THE INDUSTRY SPEAKS "The staff members at George E. Fern are more than simply an extension of my team, they are truly integral members of my team. Beyond taking the time to get to know us and our business, they are creative thinkers and great problem solvers. No matter what idea we toss their way, they bring it to life. Because of their skill and attention to detail, I never worry about the show floor coming together. I can instead spend my time focusing on other aspects of our event because the staff is proactive in identifying and resolving issues. They go beyond anticipating our needs. They understand what should be done to make the show its very best." “While at the expo, I had the opportunity to experience first hand how your company’s staff operates. I do not recall ever receiving such astounding customer service from any other company I’ve dealt with in my 15 or so years of doing business. From beginning to end, I found every member of your team to be gracious, efficient, courteous and knowledgeable. Among hundreds of exhibitors, I never saw a line or experienced a single delay in processing. Even special problems were dealt with swiftly and effortlessly. From the heads of staff to the forklift operators, I was truly awestruck by the level of service and efficiency of operation within your organization. What started out as one of the most worrisome aspects of my exhibit experience had suddenly become my most trouble-free and positive experience.” “[Your employees] skill sets and their overall knowledge of show operations made a difference in making a vendor happy and aided in the success of the promoter’s show. My compliment is for the attitude and eagerness to help along with their professionalism with performing the duty. Workers like this make all of our worlds not only successful but an enjoyable place. I am impressed that George Fern Co. has the quality of workers like [these two men]. They seem to be well-organized and take their work seriously. Their sense of responsibility will no doubt serve them well in both their professionally and personal life.” “I’m writing today to tell you that even my high expectations [of the George Fern Company] were exceeded. I cannot say that I am surprised by the service and attention to detail that was exhibited. I was struggling to carry heavy items from my car on move-in day. [A Fern employee] offered to help me, insisting that his help was part of the George Fern Company’s service. I certainly didn’t expect a Fern employee to help me with this type of thing, but it was very helpful and much appreciated. This level of customer service is not found often.” “The entire George Fern Company staff did a great job and your responsiveness and attention to detail made things so much easier for me and my team.” “On behalf of the NCAA, we would like to thank you for the time and energy you put into the planning and execution of the NCAA Centennial Convention. Your effort and dedication helped make the weekend a total success. We have received numerous compliments from our membership regarding their experience. It was a pleasure to work with you and we look forward to working with you again. Please do not hesitate to contact us if we may be of assistance to you in the future.” “We have been working together for many years and feel as though we are part of the same family…We can always depend on you all and working with you in the office and on site is always a pleasure.” “Thank you for yet another spectacular display of commitment to Toyota’s Opportunity Exchange. In year’s past we have relied on your coordination to ensure a successful execution of the day’s requirements and we appreciate your contribution. “I would like to thank you and your team for all the onsite support. …It was a pleasure doing business with all of you.” “My experience with [Fern] was great. Extremely responsive and provided very professional services from my first contact with them until the conference closed. I would use them again given the need for the services they provide.” “You made this first-timer exhibitor feel comfortable enough to pull through all the nervousness and have a great show!” “We are hearing from many people that this event was by far our best quadrennial gathering of any in recent memory! We know that this assessment is due in no small part to your significant involvement both pre-event and on-site. “Thank you for all your help making this last ICOSR the most successful meeting we have ever had. Across the board, the response to our very professional registration desks, entrance units, signs and banners and (most importantly) poster board was extraordinary. We couldn’t have done it with you and look forward to working with you in Colorado Springs.” “Many thanks to you for all of your efforts this year at Atlantic Coast Exposition (ACE). You all are the quintessential business partners and we couldn’t carry it all off without you. Thank you, thank you, thank you! “I wanted to thank you all again for making AM Expo 2005 such a success and a pleasure to work on. It truly was refreshing to work with all of you and your staff. Thank you so much for all of your hard with on AM Expo. I look forward to working on AM Expo 2006 with you.” “It’s not easy to work with amateurs (us) in the conference arena and we appreciated the George E. Fern Company staff’s patience with all the requests that came up. From carts to booths you managed to keep everyone satisfied and calm. We have a profound admiration for your professionalism and ability to solve all the problems that arose.” “I hate to sound like a broken record but our George E. Fern team is the best! Once again, the NWTF has nothing but good things to say about [the George E. Fern team]. They go above and beyond to help us out. I look forward to many more years with the George E. Fern team.” “I have been dealing with exposition services for over 20 years both throughout the U.S. as well as overseas … Dealing with exposition services is usually not very nice but in the case of the Heart of America trade show dealing with the George E. Fern Company was a pleasure…In the exposition service business you are one of a kind.” “Natural Plant Expo was a great success and I feel The George E. Fern Co. contributed to that success! You seemed to anticipate our every need, which made my job easier. I am looking forward to working with you in Columbus as well as Indianapolis.” “We really appreciate your continued attention to our staff needs on-site. From the initial show office shipment to the new badging system, right up to the return shipment on the very last day – we were grateful for your attention to detail and consideration of our needs.” “I really think our exhibitors are happier than ever, and I appreciate the great rapport you have developed with them. Thank you for your responsiveness to our last minute requests and your professional handling of all the unexpected details that go along with the job – before, during and after our stay in Nashville.” “The recent ANA National Money Show ™ would not have been such a great event and such a good time without the efforts of everyone involved. A very special thank you goes to George E. Fern and your experienced and conscientious team. Such a tremendous support and effort!” “The exceptional service the George E. Fern Company team provided was very much appreciated by everyone involved in Research Day and was essential to its overall success.” “I want to thank the George E. Fern Company for all its efforts in making the SCACM Exhibits at Caesars Indiana a huge success. In all phases of the process, from show floor design to set up and tear down, your team was cooperative, courteous, efficient and highly professional.” “This show is a tremendous responsibility and it is made so much easier due to the great cooperation from the George E. Fern Company. You cannot compare the excellent service and professional and friendly attitude .... It always amazes me how wonderful [the George E. Fern Company is] to work with, the cooperation I receive, and the skill level of all the employees.” “...The George E. Fern Company always surpasses our greatest expectation, time and time again. How can I possibly find the words to precisely convey how tremendously grateful all of us at ACA are for all that you do? Thank you so very much for another wonderful conference experience. You’re simply the best!” “[The George E. Fern Company team] was always available and responsive to all of our needs. I know that we made the right decision in contracting with you for multiple years of service. The event was a tremendous success. Thank you for playing an important role during all of our advances planning and preparation." “It is a pleasure to know that we are working with a company that is truly interested in the results of the exhibitors.” “I wanted to drop a note of thanks to your staff for a job well done…Your team did an excellent job of outfitting us for our tradeshow and press room. Thanks again for everything and helping make our event a success.” “I just wanted to drop you a quick note and tell you thanks for all the help at the show. It was nice to meet you as well. [The people at] the service desk were always helpful. I think I may have tested their patience with my frequent visits and questions, but they never let it show! Thanks again and I’ll see you next year!” |
 |
|
[Home] [Exposition Services] [Exposition Manager Services] [Corporate Event Management & Meeting Services] |
| copyright 2008, George Fern Company - Convention Services - www.georgefern.com |